Terms of use

Last updated 14 November 2026

The rules for using Subbies, for homeowners and tradies.

1. Who we are

Subbies (“Subbies”, “we”, “us”) is run by Align Group Pty Ltd (ACN 704 146 216), trading as Subbies Marketplace. These terms apply when you use the Subbies website at subbiesmarketplace.com.au and the Subbies apps (together, “Subbies”). By creating an account or using Subbies, you agree to these terms. If you don't agree, please don't use Subbies.

2. What Subbies does, and doesn't do

Subbies lets people who need work done (“homeowners”) post jobs and receive quotes from tradespeople, handymen and other skilled workers (“tradies”). Homeowners and tradies can message each other, agree a price, sign an agreement, and pay and be paid through Subbies.

• The agreement for the work is between the homeowner and the tradie. Subbies is not a party to it, doesn't do the work, and doesn't employ or supervise tradies.
• We check some things about tradies, such as their identity and their ABN against the Australian Business Register, and we show the licences and insurance they tell us about. These checks reduce risk but don't guarantee anyone's work, honesty or qualifications. Before you agree a job, check that the tradie holds any licence and insurance the work needs in your state.
• Nothing in these terms removes your rights under the Australian Consumer Law. Those rights apply between homeowners and tradies, and to the services Subbies itself provides.

3. Your account

• You must be at least 18 and able to enter a binding contract.
• Give accurate details, keep them up to date, and keep your password to yourself. You're responsible for what happens under your account.
• One person, one account. You may need to verify your email address and your identity before you can post jobs, quote or pay.
• Tradies who quote must hold a current ABN, and must hold any licence, registration and insurance the work legally requires.

4. Jobs, quotes and agreements

• Describe jobs honestly, with what a tradie needs to price them. Quote honestly, including what's included, what isn't, and how long it will take.
• When a homeowner accepts a quote and both sides sign, the agreement shown in Subbies sets out the price, the milestones, any upfront payment and the dates. Changes to the price or scope should be made as a variation in Subbies, so both sides agree them in writing.
• Upfront payments are capped. For work covered by a state's home building laws, the cap is the legal deposit limit in that state. For other work, Subbies caps upfront payments at 30% of the price.

5. Payments

• Payments are processed by Stripe. Homeowners pay the agreed price into Subbies before work starts. Any upfront payment goes to the tradie straight away. The rest is held until each milestone is released.
• When a tradie marks a milestone done, the homeowner can approve it or raise an issue. If the homeowner does neither within 5 days, that milestone's payment is released to the tradie automatically.
• If a homeowner raises an issue, that milestone's money stays held while it's sorted out. Either side can ask Subbies to step in. If we do, we'll look at what both sides send us and decide how the held money is paid out. We aren't a court, and either side can still take the matter to their state's fair trading or tribunal service.
• Tradies receive payouts through a Stripe connected account. Payment processing services for tradies on Subbies are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By agreeing to these terms or continuing to be paid through Subbies, you agree to be bound by the Stripe agreements, as they may be changed by Stripe from time to time. Subbies needs to share accurate information about you and your business with Stripe so it can provide these services.
• Pay for work agreed on Subbies through Subbies. Arranging to pay outside Subbies for a job you found here removes the protection of held payments, and may lead to your account being closed.

6. Fees

• Joining, posting jobs and quoting are free.
• Subbies takes a fee of 5% from each payment as it's released to the tradie, including upfront payments and materials paid on a cancelled job. The tradie receives the rest. The fee is shown before the agreement is signed.
• Homeowners pay the agreed price and nothing more to Subbies.
• If we change our fees, we'll tell you first. A change won't apply to agreements already signed.

7. Cancelling a job

How cancelling works, including what's refunded and how a tradie can claim for materials, is set out in our cancellations and refunds policy, which forms part of these terms.

8. Reviews, messages and what you post

• Reviews must be honest and about a real job you did through Subbies. Each side's review shows once both have reviewed, or 14 days after the job, whichever comes first.
• Don't post anything that's false, abusive, threatening, discriminatory, sexual, or that breaks the law or someone else's rights. Don't use Subbies to send spam or to collect people's details.
• You keep ownership of the photos and text you post. You let Subbies show them on Subbies, and use them to run and improve it, for as long as they're on Subbies.
• You can report a person or a message in the app, and block someone so they can't contact you. We may remove content, and limit, suspend or close an account, if we reasonably think these terms have been broken or someone is at risk.

9. Our responsibility

• We'll provide Subbies with due care and skill. We'll try to keep it running, but it may sometimes be unavailable, for example for maintenance.
• To the extent the law allows, Subbies isn't liable for the work tradies do, for what homeowners or tradies say or do, or for indirect losses such as lost profits. Where our liability for a failure to meet a consumer guarantee can be limited, it's limited to supplying the service again or paying the cost of having it supplied again.
• Nothing here limits any right you have that can't be excluded by law.

10. Closing your account

You can delete your account in the app at any time, unless you're part way through a job with money held. Finish or cancel the job first. Some records, such as signed agreements and payments, are kept as the law requires. Our privacy policy explains what's kept and for how long.

11. Changes to these terms

We may update these terms. If a change matters, we'll tell you in the app or by email before it applies. If you keep using Subbies after that, the new terms apply.

12. Law and complaints

These terms are governed by the laws of New South Wales, Australia. If you have a complaint about Subbies, email admin@subbiesmarketplace.com.au and we'll respond within 10 business days.