Privacy policy
What information Subbies collects, why, who sees it, and how to change or delete it.
The short version. We collect what we need to run Subbies safely: your contact details, your ID check result, your jobs, quotes and messages, and your payments. Stripe handles cards, bank details and ID photos, so we never see them. We don't sell your information. You can delete your account in the app.
Align Group Pty Ltd (ACN 704 146 216), trading as Subbies Marketplace (“Subbies”, “we”), handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Account details: your name, email address, mobile number, suburb, and a scrambled form of your password (we can't read it).
- Identity check: the result of your ID check, such as whether it passed and the type of document used. The photos of your ID and your selfie go to Stripe, not to us.
- For tradies: your business name, ABN and its details from the Australian Business Register, the trades you do, licences you add, insurance certificates you send us, and photos of your past work.
- Jobs and messages: jobs you post (including the suburb and photos), quotes, signed agreements, variations, milestones, site visits, reviews, and messages and photos you send other users.
- Payments: amounts, dates and status of payments, payouts and refunds. Card and bank details are entered with Stripe and held by Stripe.
- Safety and records: reports and blocks, and a log of actions on the account (for example, “approved a milestone”) so disputes can be checked.
- Device: if you allow notifications in the app, a notification token for your phone.
Why we collect it
- To run Subbies: show your jobs and profile, send messages, hold and release payments, and send you emails and notifications about your jobs.
- To keep people safe: check identities and ABNs, stop fraud and abuse, and look into reports and disputes.
- To meet our legal obligations, including tax and financial record keeping.
- To improve Subbies. We may contact you about Subbies. You can opt out of marketing emails at any time.
Who can see it
- Other users: your first name, suburb, reviews and (for tradies) your business name, trades, licences, verified badges and work photos are shown on Subbies. Your email and mobile aren't shown to other users.
- The people who help us run Subbies: Stripe (payments, payouts and ID checks), Supabase (our database), Render (our servers), Resend (our emails), and Apple and Google (app notifications). They handle your information only to provide their service to us.
- Others, only when needed: if the law requires it, to protect someone's safety, or to deal with fraud or a legal claim.
We don't sell your personal information or share it for other companies' advertising.
Information stored overseas
Some of the services above store or process information outside Australia, including in Singapore and the United States. We use providers who protect information to a standard comparable to the Australian Privacy Principles.
How long we keep it
- While your account is open, we keep what's needed to run it.
- If you delete your account, we remove your profile, photos and contact details, and the details of jobs that didn't reach a signed agreement. We keep records of signed agreements, payments and safety reports for up to 7 years, because tax, consumer and financial laws require it and in case of a dispute.
Keeping it safe
Information is sent over encrypted connections and stored with providers that use strong security. Access within Subbies is limited to the people who need it. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner as the law requires.
Your choices
- You can see and update most of your details in the app.
- You can ask for a copy of the information we hold about you, or ask us to correct it, by emailing admin@subbiesmarketplace.com.au. We'll respond within 30 days.
- You can delete your account in the app under Settings.
- You can turn off notifications in your phone's settings.
Questions and complaints
Email admin@subbiesmarketplace.com.au. We'll respond within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.